Frequently asked questions
How to contact Nepsto Support?
You can visit our contact page and write to us directly.
What’s the Status of My Order?
Once your order is dispatched, you will receive an email with order tracking information.
In case of any confusion, feel free to contact Nepsto support.
How can I change my address after I have placed an order?
You can contact our support to change your address.
We can change your address if your order is yet to be dispatched.
Once your order is dispatched, we can try to change address with the relevant shipping company.
Which countries do you ship to?
We mostly ship all over Europe. The list of countries is below:
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
We might also ship to more countries on customer's request. We will also reduce the shipping cost on bulk orders. Feel free to contact our customer support.
What should I do if I did not receive my order confirmation?
You should receive the order confirmation in your email after completing the order purchase.
Please check your spam folder. If you still cannot find it, contact our support.